Products ordered on the Inès & Zoé website are delivered within the deadlines indicated on the site at the time of the order confirmation. These times are given for information only and correspond to the average processing and delivery time of the package.

It is up to the customer to check the condition of the package at the time of delivery and to make any justified complaints if the package is likely to have been damaged. Any open or incomplete package should not be accepted by the customer. Write down your reservations with precision to be entered on the delivery note.

Products can be delivered worldwide Inès & Zoé cannot deliver to a hotel address.

Inès & Zoé delivers orders within a maximum of 15 working days in mainland France and a maximum of 20 working days internationally. This delivery time is counted from the day after the validation of the order.

Any change of address by the customer after validation of an order will result in a delay in delivery, which the customer acknowledges and accepts.

Our carriers are all affiliated with the La Poste Group.

Inès & Zoé and the carriers being separate and independent entities, Inès & Zoé cannot be held responsible for any delay and error in delivery or loss of parcels attributable to LA POSTE.

The delivery is the responsibility of the customer and according to the tariffs of the carriers in force and proposed by the site at the time of the purchase if the place of delivery is not in the aforementioned country/countries.

The customer must pay customs duties and all taxes relating to the importation of the products into the country of the place of delivery. The customer is solely responsible for the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.