GENERAL CONDITIONS OF SALE AND USE

1) APPLICATIONS OF THE GENERAL CONDITIONS OF SALE

The general conditions of sale detailed below apply to all orders for products and services placed via the site.

(the "products") from Inès & Zoé ("the seller") by any person (the "customer").

The customer must read the general conditions of sale prior to any order (the "order"), the general conditions of sale being available on the site.

Inès & Zoé reserves the right to adapt or modify these general conditions of sale at any time.

The version of the general conditions of sale applicable to any sale being that appearing online on the site www.mayana-bijoux.com at the time of the order.

Consequently, the fact of placing an order requires full prior and unreserved acceptance of these general conditions of sale by the customer.

2) PRODUCTS

The products sold by Inès & Zoé are those present on the site on the day of the consultation of the site by the customer and this within the limit of available stocks.

These indications are updated as often as possible.

An error in the update, whatever its origin, does not engage the responsibility of Inès & Zoé.

The characteristics of the products are presented on the site in the product sheets. However, this information is not contractual.

The customer is informed that the photos, colors, dimensions, textures and other characteristics of the items offered for sale could be altered under the effect of the Internet browser used and the definition of the screen used.
However, Inès & Zoé ensures that the representation and description of the products on the site is as close as possible to reality. However, it is possible that errors may appear on the site, which the customer acknowledges and accepts.

3) ORDERS

Order taking on the site is subject to compliance with the procedure set up by Inès & Zoé on the site comprising successive stages leading to the validation of the order.

The customer can select as many products as he wishes, which will be added to his basket. The basket summarizes the products chosen by the customer and presents the corresponding prices. The customer can if he wishes to modify his basket before final validation of the order.

The validation of the order is worth definitive confirmation of the acceptance by the customer of the present general conditions of sale, the products purchased and their price as well as any associated costs.

The customer undertakes to communicate real and valid information necessary for the performance of the service covered by these general conditions of sale. The seller cannot be held responsible for erroneous information transmitted by the customer which will result in the non-execution of the order.

Any order will be validated only after acceptance of payment.

Orders are definitively accepted within the limit of available stocks. The unavailability of a product does not engage the responsibility of the seller and does not entitle the customer to compensation or damages.

After validation of the order by the seller, the customer receives a confirmation by e-mail.

The customer accepts the use of electronic mail within the framework of the order confirmation.

4) PRICE AND TERMS OF PAYMENT

The prices of the products sold on the site are indicated by article and reference and are mentioned in euros. The prices are inclusive of all French taxes (French VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

The applicable prices are the prices displayed on the site at the time of the order. It is specified that the seller may, if he wishes, modify the prices of the products at any time, without notice.

The prices charged on the site may be different from those charged in stores and the customer cannot claim a right to align prices online and in stores.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be eligible. The customer is solely responsible for checking the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

The payment methods accepted on our site are:

• VISA
• MASTERCARD
• BLUE CARD
• PAYPAL

The customer expressly acknowledges that the communication of his credit card number to Inès & Zoé constitutes authorization to debit his account with reference to the price of the products ordered.

If necessary, a notification of cancellation of order for non-payment is sent to the customer by Inès & Zoé on the email address communicated by the customer when creating his account on the site. Any bank charges in the event of non-payment remain the responsibility of the buyer.

5) DELIVERIES

The products ordered on the Inès & Zoé website are delivered within the deadlines indicated on the website at the time of the order confirmation. These times are given for information only and correspond to the average processing and delivery time of the package.

It is up to the customer to check the condition of the package at the time of delivery and to make any justified complaints if the package is likely to have been damaged. Any open or incomplete package should not be accepted by the customer. Write down your reservations with precision to be entered on the delivery note.

Products can be delivered worldwide Inès & Zoé cannot deliver to a hotel address.

Inès & Zoé delivers orders within a maximum of 15 working days in mainland France and a maximum of 20 working days internationally. This delivery time is counted from the day after the validation of the order.

Any change of address by the customer after validation of an order will result in a delay in delivery, which the customer acknowledges and accepts.

Our carriers are all affiliated with the La Poste Group.

Inès & Zoé and the carriers being separate and independent entities, Inès & Zoé cannot be held responsible for any delay and error in delivery or loss of parcels attributable to LA POSTE.

Delivery is the responsibility of the customer and according to the rates of the carriers in force and offered by the site at the time of purchase if the place of delivery is not in the aforementioned country/countries.

The customer must pay customs duties and all taxes relating to the importation of the products into the country of the place of delivery. The customer is solely responsible for the possibilities of importing the products ordered with regard to the rights of the territory of the country of delivery.

6) RIGHT OF WITHDRAWAL AND TERMS OF RETURN

In accordance with article L.221-18 of the French Consumer Code, the customer has a withdrawal period of 14 clear days from the date of receipt of his order to exercise his right of withdrawal. legal.

The customer can return one or more items from the said order to Inès & Zoé.

The return of products is the responsibility of the customer and is at his own risk.

The customer acknowledges that additional customs fees related to the return of a product from abroad will be the responsibility of the customer.

Inès & Zoé recommends being vigilant about tracking the return package and encourages the customer to keep solid proof of shipment (preferably with tracking). The customer can choose the carrier of his choice.

Items returned by the customer must be new, unworn, unused or having been subject to any use whatsoever. Items must be returned in sturdy, protective packaging.

If the item is returned in non-protective packaging and is damaged, Inès & Zoé will not issue a refund.

Failure to comply with these return conditions, the package will be returned to the customer at his expense and will not result in any refund.

Upon receipt of the return of the order, the seller will issue a refund, excluding the initial shipping costs (within 15 days).

The customer must indicate by email to inesetzoebijoux.contact@gmail.com the reasons for the return.

Unless otherwise indicated by the customer, the refund will be made using the same means of payment as that used for payment of the initial order.

It is not possible to replace or exchange returned products. You will need to place a new order.

7) PERSONAL DATA

The information in your customer account is only used in the context of your commercial relationship with www.inesetzoe-bijoux.com.

Under no circumstances will this personal information be shared with a third party. Your personal information is protected, is not resold, it is strictly confidential.

The customer undertakes to keep and protect his connection identifiers in a strictly personal manner.

8) INTELLECTUAL PROPERTY

The customer acknowledges that the products, texts, photographs, brands, graphics, packaging, product names, concepts, illustrations… (etc.) are the exclusive property of the company Inès & Zoé and are protected by the intellectual property rights in France and worldwide.

The customer is prohibited from any reproduction, whether of models, products, distinctive signs, packaging, whether or not it is the subject of a patent, drawing, model or Mark.

Any reproduction, whether total or partial, is strictly prohibited.

The “Inès & Zoé” brand is a registered trademark. No license or authorization to reproduce is granted on the aforementioned brand or on any other brand used by the Company or its co-contractors.

9) APPLICABLE LAW, LANGUAGE AND DISPUTES

The French language prevails for interpretation in the event of translation of the site and the general conditions of sale.

The general conditions of sale of Inès & Zoé are subject to French law and applied and interpreted in accordance with this law.

The customer and the seller declare that the general conditions of sale express their entire agreement with respect to their subject, and that they cancel and replace all previous agreements made between them in relation to this subject.

Any damage caused to the customer due to the use of our site does not entail the responsibility of Inès & Zoé beyond the amount of the order paid by the customer.

Any dispute that may arise from the interpretation of these general conditions of sale will be subject to the jurisdiction of the courts of Paris.

10) RETURNS POLICY