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Help - Your questions

JEWELRY

You can pass a small, soft, dry cloth over your jewelry to clean it of small daily deposits. Remove your jewelry before washing, bathing or using cosmetic products such as perfume, soap, cream or household products, which can damage your jewelry and alter its shine and color. Store your jewelry away from light in its packaging to avoid contact with other metals. Avoid wearing it at the beach.

You can take a ring that you already have, measure its diameter and report it in the guide below, in order to know the size.
If you don't have a ring available, you can measure at finger level. In case of incorrect size, we facilitate the exchange.


Size 50: 15.9mm
Size 52: 16.6mm
Size 54: 17.2mm
Size 56: 17.8mm
Size 58: 18.4mm
Size 60: 19.1mm

All the jewels are made in my workshop, in France . They are in 3 micron gold plated or in 925 silver. The stones are genuine natural stones .

Each natural stone is unique. As a result, the color of the stone may vary from one jewel to another. Beyond its shades of color, it is its benefits and virtues that make it beautiful and important to you.

DELIVERY AND RETURNS

Metropolitan France and DOM TOM : free

Europe and Switzerland : 2,99€

After shipping done (24h to 72h) , you will receive your pretty order within a few working days.

Metropolitan France : 2 to 5 working days

Europe and Switzerland: 2 to 5 working days

DOM TOM : 7 to 15 working days

Each jewel is created by hand, one by one, for each order. It is therefore necessary to wait, during the creation of your jewels, which can take 24 to 72 working hours following the chronological order of the commands.

Your orders are shipped from the post office.

When your order is processed and shipped, you will receive all the follow-up information in a future email . You will therefore be able to follow your order directly from the post office's website. If I have, by mistake, forgotten to specify your tracking number: do not hesitate to send me a short message.

You can go to the site of the Post Office , in order to enter this tracking number and follow the progress of your order.

NO , don't worry, it's not wrong! :) The order has been dropped off at the post office, but they haven't processed it yet/they haven't scanned the tracking number yet. Why ? Because those are also human: if they are overwhelmed that day, then they will put them aside and deal with them the next day.

You have the right to change your mind !

Send me an email at inesetzoebijoux.contact@gmail.com to let me know you want to return your purchase and give me the reason so that I can improve your experience as much as possible.

You have 14 days to return one or more items to me from receipt of the order.

I will issue the refund upon receipt of your return. To obtain it, the returned items must be new, unworn, unused or having been the subject of any use whatsoever. Items must be returned in protective packaging. Returned items that are damaged will not be refunded.